We understand that you may have questions, so we've compiled a list of commonly asked ones along with detailed answers for your convenience:
1. Can I Change My Billing or Shipping Information?
Once your order is placed, changes to billing or shipping addresses are typically not possible. However, if needed, please reach out to our Customer Service Department as soon as possible during the order processing stage. If the package hasn't been dispatched, we'll do our best to accommodate your request. Once shipped, changes are not feasible while the package is in transit.
2. What Payment Methods Are Accepted?
We exclusively accept PayPal and the major credit cards as our payment methods.
3. How Can I Confirm My Payment?
Upon successful payment, you'll receive a confirmation email notifying you of your order status. You can also log into your customer account at our website at any time to check the status. An order marked as "Processing" indicates that we has received your payment.
4. Will I Receive an Invoice?
Yes, once we receive your order and your payment is cleared, we will email you an invoice for your records.
5. How Can I Determine Shipping Charges?
For detailed information on shipping charges, please refer to our shipping policy page.
6. Can I Have My Purchase Sent to a Different Address for Gifting?
Certainly! We can ship your order to an alternate address to accommodate gift purchases.
7.How Can I Track My Shipment?
Once your order is dispatched, you should receive a shipment confirmation email within 24-48 hours, including a tracking number. This tracking number allows you to monitor your order's progress.
8. How Will I Know When My Order Is Shipped?
Upon shipment, you will receive a confirmation email containing a tracking number. If you've recently received a shipment notification, please allow 1 to 3 business days for the tracking information to update in the courier's system.
9. Where Is My Confirmation Email?
If you have any concerns regarding your order, please contact our Support Team, and they will be delighted to assist you.
We aim to respond to most emails within 1 business day. If you have any more questions or need further assistance, please feel free to get in touch with us. Your satisfaction is our top priority, and we're here to assist you.